Would you like to be a key part in the continual success of a fast-growing European tech company? Backed by decades of experience boosting operational efficiency and effectiveness, Asolvi is now the go-to provider of field service management software for SME’s and large enterprises in Europe.

Born in Norway, you will find our Scandinavian business culture a refreshing change from the UK norm.  We operate with a flat structure with little hierarchy, placing high value on equality and trust. This will give you the satisfaction of having a voice that is truly heard. We adopt a style of quick and informal communication, that will empower you to work more efficiently.  We discuss ideas in an open and honest manner and take risks in order to learn. This leads to more innovation, experimenting, learning and engagement.

In Asolvi, we are committed to always questioning what we do and looking for smarter / faster / better solutions and ways to work. We are dedicated to the development of our business and we know that starts with the right people.  We strive to build a culture that creates a thriving environment where everyone is challenged to perform at their best, every day.

About the role

As an integral member of our Customer Engagement Team, you’ll be responsible for delivering the highest levels of customer support via telephone, email, ticketing systems, customer facing information portals and online chat. You will provide professional but friendly first line support to our customers helping to build positive, long-term relationships.

Are we looking for someone to just answer the phone?

Our answer is “no thank you”.  You will be passionate about our customers, their use of Asolvi products and assist them every step of the way from their initial enquiry through to resolution.  You will collaborate and engage with our Operational and Development teams to work together to deliver solutions.

What you will be doing

  • Provide outstanding customer support via telephone, email and online, both inbound and outbound
  • Provide specific advice to customers on Asolvi Software
  • Own and progress support and service ticket queues
  • Manage Customer escalations, complaints and queries as appropriate, collaborating internally with other departments 
  • Organise and take part in daily meetings with Operations teams 
  • Keep fully up to date with the latest customer activity
  • Help to build customer confidence by delivering consistently high standards of customer support, product engagement and long-term value
  • Keep up to date with product changes and development, resources and services
  • Working as part of a team to help achieve the company’s overall objectives

What we think you will need

  • Previous experience in providing exceptional customer support
  • Excellent communication skills, both oral and written
  • Aptitude to actively listen to customers
  • Be self-motivated and solutions driven 
  • Adaptability & resilience
  • A passion for customer engagement
  • A growth mindset
  • Ability to use and understand multi-channel platforms

Desirable:

  • Experience working in a role that includes software application support  


Salary: Competitive 

Or, know someone who would be a perfect fit? Let them know!

High Wycombe

Peregrine Business Park
HP13 7DL High Wycombe Directions View page

What we believe in


We succeed as a team and we fail as a team

Are you willing to work with others with an open mind to new ideas or approaches? Do you know and trust the members of your team? Are you aware of each team member’s role and the benefit they bring? Are you willing to help a struggling team member for the success of the team? If you answer yes to these questions then you have understood what teamship and collaboration is.

We want psychological safety in our teams, which means that every team member should feel accepted and respected and safe to share their ideas without fearing judgement. This leads to more innovation, experimenting, learning and engagement. We work on creating psychological safety through coaching and group dynamics training.

 

Just Talk

We believe in Just Talking. Do you have a question? Do you have some assumptions? Do you wonder what is expected of you? Do you wonder if you are providing value to the team? Just Talk! Ask questions, do not act on assumptions. Ask for feedback, don’t just assume you are providing value. Ask what is expected of you and let your colleagues know what you expect of them. We believe this culture will create a thriving environment where everyone is challenged to perform at their best, every day. 

 

References: 

https://en.wikipedia.org/wiki/Psychological_safety

https://www.raconteur.net/business-innovation/training-agile-teams

https://medium.com/walmartlabs...

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