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We are looking for our new Internal IT Support Engineer

Do you love autonomy, collaboration and continuous learning? Do you like the idea of being part of a self-managed team? Then you might be the perfect fit for our IT Operations team!

Our company is successfully growing, and as a result our IT operations team are also expanding. We are excited to announce a special opportunity for an inspirational IT professional to provide full support of our internal support desk.  We are not just looking for anyone who has the technical ability to do the job.  We are different, we are Asolvi and we want you to believe, thrive-in and embrace our unique culture.

The context of the role:

You will be responsible for supporting all the Asolvi staff with all IT-related enquiries, both remotely and on-site. We run a very modern client platform with most of our services running in the cloud. All staff computers are members of Azure AD, and login directly to the cloud.

About the role:

It is a pure support role where you will provide 1st and 2nd line support to all Asolvi staff. You will provide regular on-site support at various locations in the UK and you will play an integral part in acquisitions of new companies. You will be the go-to Internal IT support engineer, serving initially one hundred staff - but our staff number is growing rapidly so this will soon double and triple!

What you will be doing:

You will be responsible for the day-to-day operation of the Zendesk-based cloud internal helpdesk and knowledgebase. This includes the responsibility for provisioning new users in Office 365 and our other cloud services. You will configure and distribute laptops to our offices in the UK and the EU and maintain a computer/equipment inventory list for the entire Asolvi group.

Essential qualifications, Skills and Experience: 

Ideally, work experience in a 1st and 2nd line Internal IT support role

Fluent English skills in reading, writing, listening and speaking with a clear accent (please do not apply if you are not 100% fluent) 

Excellent interpersonal skills with the ability to communicate with people at all levels in an open and friendly manner 

Professional Qualities/Profile: 

A naturally friendly and approachable person who loves being part of a mutually supportive team and an excellent team player who inspires their colleagues, shares their knowledge and who takes an interest in others. You are quick to grasp and apply new technical skills. and has a proven desire to continually learn and improve yourself in the form of work experience, interests/projects during university, or personal projects you have created by yourself, or with other IT enthusiasts. You are a reflective/ analytical thinker who always bring new ideas to the team and who can provide more than one solution to a problem and you plan ahead, predict and evaluate. You see a challenge as an opportunity, as it presents a chance to learn and experience new skills. 

What is it like working for us? Why are we unique? Check out what our team members say!

Graham Waterhouse (Software Developer at Asolvi).

“I particularly enjoy the transparent culture which means there is a platform to have your voice heard and make a difference. New trends in software development are continually discussed and evaluated which means you are constantly expanding your knowledge base and being exposed to new ideas”.

Joao Gilberto Balsini Moura (Software Developer at Asolvi).

“I saw a company with a 21st-century mindset and values that are important to me…flat hierarchy, openness, and a cooperative workplace.  People are really nice, friendly, and treat you really well since the beginning. You are really encouraged to express yourself. I also really like the fact the teams are self-managed and responsible for (almost) all things when developing a service”.

 Location: 

Hull or High Wycombe 
Need to be available to travel abroad

Salary:
22K-35K depending on location and seniority

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Department

Peregrine Business Park
HP13 7DL High Wycombe Directions

Hull

135A Belgrave Dr
HU4 6DP Hull Directions

What we believe in


We succeed as a team and we fail as a team

Are you willing to work with others with an open mind to new ideas or approaches? Do you know and trust the members of your team? Are you aware of each team member’s role and the benefit they bring? Are you willing to help a struggling team member for the success of the team? If you answer yes to these questions then you have understood what teamship and collaboration is.

We want psychological safety in our teams, which means that every team member should feel accepted and respected and safe to share their ideas without fearing judgement. This leads to more innovation, experimenting, learning and engagement. We work on creating psychological safety through coaching and group dynamics training.

 

Just Talk

We believe in Just Talking. Do you have a question? Do you have some assumptions? Do you wonder what is expected of you? Do you wonder if you are providing value to the team? Just Talk! Ask questions, do not act on assumptions. Ask for feedback, don’t just assume you are providing value. Ask what is expected of you and let your colleagues know what you expect of them. We believe this culture will create a thriving environment where everyone is challenged to perform at their best, every day. 

 

References: 

https://en.wikipedia.org/wiki/Psychological_safety

https://www.raconteur.net/business-innovation/training-agile-teams

https://medium.com/walmartlabs...

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